Frequently Asked Questions
Product & Ingredients
Are your products natural?
Yes! All of our formulas are made with carefully selected botanical ingredients designed to nourish the scalp and hair without harsh chemicals.
Are your products vegan and cruelty-free?
Absolutely. Sand Hair & Beauty is proudly vegan and cruelty-free — we never use animal-derived ingredients, and we never test on animals.
Is The Bloom Oil suitable for all hair types?
Yes, The Bloom Oil is lightweight and non-greasy, making it suitable for all hair types and textures. It works to soothe dry scalps, support growth, and restore balance.
How do I use The Bloom Oil?
Apply a few drops directly to your scalp 3–4 times per week. Massage gently with your fingertips or a scalp tool. Do not rinse.
Orders & Shipping
How long will my order take to arrive?
Orders are processed within 1–5 business days. UK standard shipping usually takes 2–4 business days. Free shipping is available on orders over £40.
Do you ship internationally?
Currently, we ship within the UK only, but international shipping will be available soon.
Will I receive tracking for my order?
Yes, once your order has been dispatched, you’ll receive an email with tracking details so you can follow your package.
Returns & Refunds
Can I return a product if I’m not satisfied?
Yes, unopened and unused items can be returned within 14 days of delivery. Please note that for hygiene reasons, we cannot accept opened products.
What if my product arrives damaged?
We’re here to help. If your item arrives damaged or defective, contact us at sandhair.beauty@yahoo.com, and we’ll arrange a replacement.
Do I need to pay for return shipping?
Yes, customers are responsible for return shipping costs. Original shipping fees are non-refundable.
Customer Support
How can I contact you if I have a question?
You can reach us anytime at sandhair.beauty@yahoo.com. Our friendly team will be happy to assist with product questions, order help, or general inquiries.
Do you offer personalized hair care advice?
Yes! We love helping our customers make the most of their routines. Send us your questions, and we’ll guide you on how to use our products effectively.